IT Support & Managed Services

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IT Support & Managed Services

Technology problems
solved before you know they exist.

Stop reacting to IT problems and start preventing them. ATG’s managed services keep your systems monitored, patched, backed up, and secure — so you can focus on running your business, not your technology.

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$99
Monthly plans from
24/7
Technical support
$75
Hourly on-demand rate
0
Contracts required
Support Plans

Choose the level of support that fits your business.

All plans are month-to-month. No long-term contracts, no cancellation fees. Scale up or down as your needs change.

On-Demand
Hourly Support

Pay only when you need us. Perfect for occasional issues, one-time fixes, and businesses that aren’t ready for a monthly plan.

Starting from
$75/hr
  • Remote & on-site support
  • Same-day service available
  • No commitment required
  • Billed per hour of work
  • 24/7 tech support available
Get started
Most Popular
Managed Services
Essential Plan

Proactive monitoring and support for small businesses who want technology that works reliably every day.

Starting from
$99/mo
  • Network monitoring
  • Patch & update management
  • Priority 24/7 tech support
  • Monthly health report
  • Discounted hourly rate
Get started
Full Coverage
Professional Plan

Comprehensive IT management for businesses that need full coverage — security, backup, monitoring, and unlimited support.

Starting from
$299/mo
  • Everything in Essential
  • Cybersecurity protection
  • Automated backup & recovery
  • Unlimited remote support
  • Quarterly on-site visit
Get started
What We Cover

Comprehensive IT support from one trusted team.

Whether you call us for a quick fix or rely on us for full managed services — here’s what ATG brings to the table.

Help Desk Support
Remote and on-site support for your team — password resets, software issues, hardware problems, and anything in between. Available 24/7.
Network Monitoring
We keep an eye on your network health and flag issues before they become outages — so your business stays running smoothly.
Cybersecurity
Antivirus, firewall management, threat detection, and security best practices — protecting your data and your customers’ information.
Backup & Recovery
Automated backups with tested recovery procedures — so if the worst happens, your data isn’t gone and your business is back up fast.
Patch Management
Operating system and software updates applied on your schedule — keeping your systems secure and stable without disrupting your workday.
Monthly Reporting
A plain-English monthly report showing what we found, what we fixed, and the health of your systems — no tech jargon required.
The Numbers

Why proactive IT beats reactive IT every time.

Managed services cost less than the average IT outage — and keep your team productive instead of waiting for a fix.

$5,600
Average cost per hour of IT downtime
For small businesses, a single outage can cost more than a year of managed services. Prevention is always cheaper.
60%
Of small businesses close within 6 months of a data breach
Cybersecurity isn’t just for big companies. ATG protects small businesses with the same tools the big guys use.
$99
Starting monthly rate for proactive coverage
Less than most software subscriptions — and it keeps your entire IT environment healthy, secure, and running.
Common Questions

Frequently asked questions.

Have a question not answered here? Just reach out.

What’s the difference between on-demand support and managed services?
On-demand support is reactive — you call us when something breaks and pay by the hour. Managed services is proactive — we monitor your systems continuously, fix issues before they become problems, and you pay a flat monthly rate. Managed services generally costs less in the long run and causes far less downtime.
How many devices are covered under a managed services plan?
Plans are customized based on your environment. We assess your number of users, devices, and servers during the free assessment and quote accordingly. The starting prices shown are for small environments — we’ll give you an exact quote for your specific situation.
Is there a contract or minimum commitment?
No long-term contracts — all plans are month-to-month. We earn your business every month by delivering results. You can cancel anytime with 30 days notice.
What happens when I have an urgent issue?
Managed services customers get priority response. For critical issues, we aim to respond within 1 hour. You’ll always have a direct number to reach us — no ticketing system maze, no call center. Just us, picking up the phone.
Do you support Macs as well as Windows?
Yes — we support both Mac and Windows environments, as well as mixed environments. We’ll assess what you’re running during the initial consultation and make sure our tools and approach are compatible.
Can I start with on-demand support and move to managed services later?
Absolutely. Many of our managed services customers started with on-demand support. Once they saw the value of having ATG as their IT partner, upgrading to a monthly plan was a natural next step. There’s no pressure — we’ll recommend it when it makes sense for you.

Stop firefighting your IT.

Let ATG handle it proactively so you can focus on your business. Start with a free assessment — we’ll tell you exactly what you need.

Book a Free Assessment Call (615)587-9684
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