Terms of Service

Services

ATG provides technology services to homes, short-term rentals, and small businesses in the Las Vegas, Nevada area, including smart home and security system installation, Wi-Fi and network setup, Microsoft 365 support, PC tune-ups, remote support, and security assessments. ATG also provides advisory and project leadership services, including project and program management, migration planning, IT architecture, integration and cutover advisory, and fractional leadership, which may be delivered outside the Las Vegas area.

All services are subject to a separate service agreement or written quote provided prior to commencement of work. Verbal agreements are not binding on ATG.

Quotes and Pricing

All written quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change after the quote expiration date. ATG reserves the right to revise pricing if the scope of work changes materially from the original quote.

Hourly rates are charged in 1-hour increments unless otherwise agreed in writing. Travel time may be billed at a reduced rate for locations outside the Las Vegas metro area.

Payment Terms

Payment terms are specified in each individual service agreement or invoice. For project work, ATG may require a deposit before work begins. For hourly work, payment is typically due upon completion of each visit. For monthly managed services, payment is due at the beginning of each billing period.

Overdue invoices may be subject to a late fee of 1.5% per month on the outstanding balance.

Cancellations and Rescheduling

We ask for at least 24 hours notice to cancel or reschedule a scheduled service appointment. Cancellations with less than 24 hours notice may be subject to a cancellation fee equal to one hour of service at the applicable rate.

Monthly managed services plans may be cancelled with 30 days written notice. No cancellation fees apply beyond the 30-day notice period.

Client Responsibilities

Clients agree to:

• Provide accurate information about their technology environment and requirements
• Ensure ATG technicians have safe and reasonable access to the work site
• Back up important data before any maintenance or upgrade work begins
• Notify ATG of any known hazards or access restrictions at the work site
• Pay invoices in accordance with agreed payment terms

Data and Backups

While ATG takes all reasonable precautions during service work, we strongly recommend that clients back up all important data before any technical work is performed. ATG is not liable for data loss that occurs during the course of providing services, except in cases of gross negligence or willful misconduct.

Limitation of Liability

To the fullest extent permitted by law, ATG’s total liability to you for any claims arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

ATG shall not be liable for any indirect, incidental, special, or consequential damages including lost profits, business interruption, or data loss, even if we have been advised of the possibility of such damages.

Warranty

ATG warrants that services will be performed in a professional and workmanlike manner. If you are not satisfied with our work, please notify us within 7 days of service completion and we will work to resolve the issue at no additional charge.

Hardware and equipment carry their respective manufacturer warranties. ATG does not provide additional warranties on third-party hardware beyond what the manufacturer provides.

Intellectual Property

All content on the adaptivegroup.us website, including text, graphics, logos, and design, is the property of Adaptive Technology Group LLC and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without our written permission.

Website Use

You agree to use our website only for lawful purposes. You may not use our website to transmit any harmful, offensive, or illegal content, or attempt to gain unauthorized access to any part of our systems.

Governing Law

These Terms of Service are governed by the laws of the State of Nevada. Any disputes arising from these terms or our services shall be resolved in the courts of Clark County, Nevada.

Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised date. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: